Frequently Asked Questions

Shipping

  • All artwork purchases include a FREE shipping inside the EU and Europe, already factored into the price. Please note that import taxes or customs fees may apply.

    A lot of my paintings cannot be shipped rolled due to their high texture and the risk of cracking, so they require special bulky goods shipping—sometimes in a box as large as a “bicycle-sized” package. However, some pieces may be sent rolled when suitable. Please check the description for specific shipping details, and note that rolled pieces will need to be framed upon arrival.

    The shipping includes everything from: a stretched canvas including the wooden frame or rolled canvas, packaging (carton box or wooden crate), insurance of artwork, possible export documents and declaration at customs for outside EU customers.

    For customers outside Europe and the EU, please contact me directly if you are interested in purchasing my artwork.

  • Packages will be shipped between Mondays- Fridays and the normal shipping times/duration after shipment are:


    Germany: 1-3 business days 
    EU/ Europe: 2-7 business days

    (Rest of the world: 3-14 business days)

    Shipping durations may fluctuate based on your location and time of shipping (example: Christmas time, holidays..). If you still haven't received your package after 8 business days of the shipment date (EU / Europe) and 14 days for rest of the world, please let me know and I will try to locate your package and see what's going on. 

    Shipments outside the EU area might have delays because of customs

  • ​The 7% taxes or VAT (Germany: MwSt) is already included in the price.

    The movement of goods from Germany and within the European Union are free of customs between the EU member states.
    ​
    ​For orders outside the EU and rest of the world: Buyers are responsible for covering any customs and import taxes required by their country. I will prepare all packages with all the needed export and customs documents.

    If you're unsure about your country's customs regulations, reach out to your local customs authority for more details. Be prepared to provide additional information for the customs, this may include tax related details.

    ​I am not liable for delays caused by customs.

  • You're more than welcome to visit my studio in 26188 Edewecht, Germany to pick up your artwork in person. I need around 1-3 business days to prepare your order before the pickup and remember to choose the pickup option at checkout. 

    I will contact you after you placed your order for more details.

    If you wish to order a painting and pay per bank transfer and personally pick it up, the payment has to be received/ on my account at the time of pickup.

  • It is the buyer's responsibility to track and claim the package once it has been sent. I do not offer refunds and cannot be held accountable for lost or stolen packages after delivery by the courier, or for items not received due to an incorrect shipping address provided at checkout. If you encounter any issues with your order or receive a damaged item (with its original packaging unopened), please reach out to me at hello@paulahermann.com for assistance.

    ​Refunds are not issued for packages that are returned to me. Many postal services or couriers will send packages back if they go unclaimed for a certain period. If your package is returned to me after being unclaimed, I will contact you to arrange a second shipment. In such cases, buyers are responsible for covering the cost of reshipping, as well of possible shipment costs for the package getting returned to me.​

Orders & Payment

  • Once I receive your order, you will get a confirmation email. Then I will need 1-5 business days to prepare your artwork for its journey to its new home. Your artwork will be carefully and securely packaged with fine wrapping paper, bubble wrap and placed in a carton box. I will also prepare all the necessary export documents. Once the artwork leaves my studio, I will provide you with a tracking number. Every package is fully insured.

    • Buyer can return items within 14 days of delivery

    • Buyer is responsible for return postage costs

    • Buyer is responsible for loss in value if an item isn't returned in original condition

    It's important, that you read the description and sizing carefully before ordering.

    On my Germany based online shop, the german law applies. I offer a 14 day withdrawal of the contract for anyone ordering from my shop, 14 days starting on the day of the received package.

    Fill in the form found below, send me the form per E-Mail to hello@paulahermann.com and let me know you want to return the item.

    Please make sure the artwork is in perfect condition, as you received it and safely repackaged. You will need to pay for the reshipping. If the package is sent without sufficient shipping insurance, you will be liable for any possible shipping damage to the item.

    The return policy doesn't apply to commissioned artwork. 

    In a case of shipping related damage, please notify me with pictures of the damage (unopened package and item) and the package and we will find a solution.

    Rest assured, every package sent is insured.

    Cancellation form

  • You can pay with credit/ debit cards, PayPal, or via banktransfer. I also accept Apple Pay from customers checking out on a supported device.

    I built this website on Squarespace and the checkout and payment process is extremely secure:
    ​When my customers purchase an item from my store, Stripe securely handles their credit card details and deposits the funds into my account. 

    Stripe accepts all the regular credit cards: Visa (credit and debit cards), MasterCard (credit and debit cards) and American Express


    In case of a bank-transfer, let me know before ordering per E-Mail and I will send you the invoice.

    Once I have received your payment, I will start to prepare your artwork for shipment. 

    Reach out to me if there are any problems or need any kind of assistance at the checkout!

  • Your purchase contract is concluded when I accept your order by sending you an order confirmation by e-mail after receiving your order.

    I urge all buyers to fully read the sizes and descriptions of the artwork they are interested in prior to purchase.

    Please note that the image you see online may show a difference due to slight variation between browsers, devices and screen settings.

FAQs Artworks & other

  • I mostly work on canvases or wood and I work with a wide variety of materials (mixed media), I mostly use acrylic inks, alcohol inks, acrylic paints, textures, sand, resin, among other materials. 

  • Yes, I do! Tap here to get all the info about commissions. 

  • I usually don't sign the front of my paintings, but I sign the back, including my name, the year of creation, and the title of the piece. I also add if the painting is varnished/ non varnished.  

  • The prices of my paintings vary based on several factors. These include the year of creation, the cost of materials used, the complexity of the design, and the time invested in completing the piece.

    Additionally, whether the artwork features heavy textures also impacts the price. Textured pieces, which often cannot be rolled and must be shipped stretched on a wooden frame, tend to be more expensive due to the added effort and shipping considerations.

  • I only offer original artwork.

  • Yes, every painting includes a certificate of authenticity.

​I hope you could find the answer to your question here and if not, don't hesitate to write me an E-Mail at hello@paulahermann.com or send me a message through the contact form. ♡